NH Department of Revenue announces new information management system

CONCORD — The New Hampshire Department of Revenue Administration (NHDRA) has entered a contract with Fast Enterprises to modernize all aspects of the tax collection and payment process by establishing a new revenue information management system (RIMS). RIMS will house and consolidate taxpayer data for an all-inclusive view of information and processes with direct online accessibility for taxpayers, practitioners and DRA staff.

RIMS will replace NHDRA’s current tax information management system (TIMS). TIMS, which was implemented nearly 30 years ago, is outdated and therefore limited in its functionality. NHDRA received capital appropriation to fund the replacement of TIMS through general funds, and the Executive Council approved NHDRA’s contract with Fast Enterprises on Oct. 31, 2018. This news comes on the heels of NHDRA announcing a successful first year as commissioner for the department’s first female commissioner, Lindsey Stepp.

“RIMS is a tangible example of NHDRA’s continued focus on improving customer service, communication and technology to deliver on our mission of fairly and efficiently administering New Hampshire’s tax laws,” said Commissioner Stepp. “Beyond upgrading the capabilities of our infrastructure with state-of-the-art technology, RIMS allows us to more efficiently serve and interact with our customers. We have been preparing for this complete backend launch for a number of years, and we are confident the right team is in place with Fast Enterprises.”

RIMS will be rolled out in three phased implementations by tax types over the course of approximately three years. The first phase will focus on the meals and rentals tax and is expected to be implemented within 12 to 18 months. The final phase is expected to be implemented by the end of 2021. RIMS will provide taxpayers, practitioners and all NHDRA customers with access to a user portal. The portal will allow customers to complete tasks online, such as file taxes electronically, schedule automated online payments, request and review documentation, check on the status of payment, claim or request, and more.

The technology Fast Enterprises developed to create RIMS is specifically designed to support government sector tax administration agencies, and its software is utilized in more than 50-percent of U.S. states along with local and foreign government agencies.

“It is apparent that New Hampshire understands the value in upgrading the department’s infrastructure and their due diligence in preparing for this major initiative is impressive,” said Martin Rankin, managing partner, Fast Enterprises. “We’re excited to have been selected by New Hampshire, and have a team moving to New Hampshire over the next several months who will become part of NHDRA during the development and rollout.”